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This course focuses on ways to constructively resolve conflict with a coworker. It includes what causes workplace conflict, types of conflict and how to resolve conflict. (French Version) -
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Managers and leaders need to be able to communicate effectively in order to engage and connect with others. This requires listening effectively, avoiding filters or biases, rephrasing, and speaking persuasively. This course will cover ideas on how to communicate effectively and how to avoid barriers in communication. (French Version) -
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This course focuses on ways that you can constructively resolve workplace conflicts with a superior. (French Version) -
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This course covers, the elements and dangers of fire, regulatory requirements for fire prevention plans, housekeeping guidelines for fire prevention, emergency exits and their components, and actions to take in response to a fire alarm. (French Version) -
The Workplace Hazardous Materials Information System, or WHMIS, incorporates global standards for hazard communication called the Globally Harmonized System (GHS). You'll learn how to understand labels, recognize hazards, and stay safe around dangerous materials. (French Version) -
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The costs of substance abuse are high. Upon completion, the learner will be able to identify issues of substance abuse, signs and symptoms of substance abuse, best practices for internal reporting, and requirements for a Drug-Free Workplace program. (French Version) -
This course covers the two main types of sexual harassment - quid pro quo and hostile work environment, rights and responsibilities of employees and employers, how to recognize harassing behaviors, reporting harassment, and prevention strategies. It is geared towards employees. (French Version) -
This course covers how to handle tough conversations in a way that produces a better outcome and get what you need from conversations while keeping relationships intact. (French Version)
