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This course will provide you with the knowledge to recognize causes of workplace conflict, how to facilitate resolution of conflict and how to manage the work relationships once the conflict has been resolved. -
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Creating a diverse and inclusive workplace is not only the "right" thing to do, but it can also benefit businesses in many ways. This course will cover the importance of cultural inclusion, the 8 components of an inclusive workplace and how to develop an inclusive work culture. -
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In this course, we discuss the reasons you may need to terminate an employee and the steps that can help you prepare for and conduct an employee termination in the most effective and professional way. -
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When done well, an internship program can be a huge asset to your organization. But managing interns is a big responsibility, and if you want your interns to be successful, you need to manage them well. This course will cover the role of an intern, how internships can benefit your company, tips for managing interns and more. -
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Every company and organization is trying hard to keep their data safe from hackers and cybercriminals. But it's not just about big companies; it's about you too. Cybersecurity matters for your personal computer, your phone, and your tablet as well. -
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According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. -
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SMART Goals make it easier to achieve your goals when you have absolute clarity of what your goal is – SMART Goals give you that clarity. This course goes over what SMART goals are, how to use them and avoid goal setting mistakes. -
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This course will discuss the importance of effective feedback and the best practices on how to give and take different types of feedback. -
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In this course, you’ll understand why organizational change can be so difficult, learn about your own tolerance for ambiguity, discover how to use a model to communicate change and find out more about how you can implement change smoothly. -
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In this course, we’ll explore why absence management is important, how to approach it, and what kind of system is the most effective to help drive productivity and employee engagement. -
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There are good meetings and there are bad meetings. Bad meetings drone on forever, you never seem to get to the point, and you leave wondering why you were even present. Effective ones leave you energized and feeling that you've really accomplished something. This course will cover how to add value to meetings, avoiding bias, managing conflict, writing notes and more. -
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Your listening skills may not be all they could be. In this course, we will examine listening versus hearing, listening styles, listening difficulties or barriers, listening stages, and listening critically.
