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What makes an effective team? How does one team succeed where others have failed? In this course, you'll learn how team dynamics affect the way we interact with each other, and ways leaders and team members can make the most out of their team experience. -
In this course you will learn an easy-to-understand coaching model, effective methods for giving feedback and constructive criticism, how to increase trust with the members of your team, and how to achieve ongoing, long-term development through mentoring. -
This Critical Thinking and Problem Solving course covers step-by-step, logical thinking approaches as well as out-of-the-box approaches for times when traditional methods just aren’t working. Try a new strategy or two, and bam! You’re back in the game! -
In this course we’ll look at ways you can improve your customer service, whether you work with internal or external customers. We’ll discuss strategies for identifying customer needs, going the extra mile, following up and addressing complaints. -
Whether you need ideas for creating “way-cool” agendas, or how to respond to conflict during the meeting, you're covered. We’ll show you things like how to arrange the room, best times to hold the meeting, and how to break the ice with your attendees. -
Are you emotionally intelligent? We're talking about how you manage your behavior, navigate social situations, and make personal decisions to achieve positive results. This course provides tools, techniques, and tips to be more emotionally intelligent! -
The purpose of an Ethics Program is to reinforce standards of honesty and integrity. This can be done by training employees on ethical standards (honesty, record keeping, conflicts of interest) and how to comply with and report ethical violations. -
This course explains key differences among the generations present in today's workforce, and gives you tips on intergenerational communication. Whether you’re a Traditionalist, Baby Boomer, Gen Xer, or Millennial, a little understanding goes a long way. -
Do you have clear and measurable goals for yourself? Have you written them down? If not, you're not alone. In this course, you'll learn key techniques for setting goals, making plans to achieve those goals, and leading yourself to success. -
This course provides a high-level overview of HIPAA regulations and provides specific best practices for complying with the law and protecting the personal health information you are working with. We’ll also share some general cybersecurity-related tips. -
By improving your initial hiring skills, you can help avoid costly mistakes, and increase company success overall. This course discusses proven ways to find and retain the best candidates, from determining job requirements through on-boarding new hires. -
In this course, you will learn effective strategies for dealing with one of the most common things we avoid: difficult conservations. Whether it's about performance evaluations, request denials, or termination, this course will give you confidence in successfully discussing sensitive topics.
