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In this course we’ll look at ways you can improve your customer service, whether you work with internal or external customers. We’ll discuss strategies for identifying customer needs, going the extra mile, following up and addressing complaints. -
This Critical Thinking and Problem Solving course covers step-by-step, logical thinking approaches as well as out-of-the-box approaches for times when traditional methods just aren’t working. Try a new strategy or two, and bam! You’re back in the game! -
In this course you will learn an easy-to-understand coaching model, effective methods for giving feedback and constructive criticism, how to increase trust with the members of your team, and how to achieve ongoing, long-term development through mentoring. -
What makes an effective team? How does one team succeed where others have failed? In this course, you'll learn how team dynamics affect the way we interact with each other, and ways leaders and team members can make the most out of their team experience.
