-
In this course we’ll look at ways you can improve your customer service, whether you work with internal or external customers. We’ll discuss strategies for identifying customer needs, going the extra mile, following up and addressing complaints. -
Whether you need ideas for creating “way-cool” agendas, or how to respond to conflict during the meeting, you're covered. We’ll show you things like how to arrange the room, best times to hold the meeting, and how to break the ice with your attendees. -
Are you emotionally intelligent? We're talking about how you manage your behavior, navigate social situations, and make personal decisions to achieve positive results. This course provides tools, techniques, and tips to be more emotionally intelligent! -
The purpose of an Ethics Program is to reinforce standards of honesty and integrity. This can be done by training employees on ethical standards (honesty, record keeping, conflicts of interest) and how to comply with and report ethical violations. -
This course explains key differences among the generations present in today's workforce, and gives you tips on intergenerational communication. Whether you’re a Traditionalist, Baby Boomer, Gen Xer, or Millennial, a little understanding goes a long way. -
Do you have clear and measurable goals for yourself? Have you written them down? If not, you're not alone. In this course, you'll learn key techniques for setting goals, making plans to achieve those goals, and leading yourself to success. -
This course provides a high-level overview of HIPAA regulations and provides specific best practices for complying with the law and protecting the personal health information you are working with. We’ll also share some general cybersecurity-related tips. -
By improving your initial hiring skills, you can help avoid costly mistakes, and increase company success overall. This course discusses proven ways to find and retain the best candidates, from determining job requirements through on-boarding new hires. -
In this course, you will learn effective strategies for dealing with one of the most common things we avoid: difficult conservations. Whether it's about performance evaluations, request denials, or termination, this course will give you confidence in successfully discussing sensitive topics. -
This course will help you improve your presentation skills, including customizing your message for your audience, creating an outline, writing and revising, using visual aids, and delivering your presentation with power. -
This training will help you learn managerial skills needed to create work efficiencies, set appropriate goals and expectations for yourself and your team, delegate responsibilities, manage your time, and provide appropriate feedback. -
Someone calls you a jerk to your face. What do you do about it? Everybody feels frustrated, angry, or even annoyed by another person sometimes. But, there’s a tried and true process you can follow to smooth the prickliest predicament between co-workers.
